Cyprus Credit Union
  • 11-Apr-2019 to 25-Apr-2019 (MST)
  • Information Technology
  • West Jordan, UT, USA
  • $16.86 hr DOE
  • Hourly
  • Full Time

Full benefit package including Health, Dental, Vision, HSA, 401K matching and defined benefit.


Cyprus Credit Union is actively seeking a highly self-motivated IT Help Desk Specialist to join our credit union team. This full time position is for someone who is detail-oriented, conscientious, and thrives in a fast-paced environment. Are you an energetic person who is eager to build their career in the Credit Union Industry? If you are looking for the opportunity to work for a credit union that truly values their employees, and offers fantastic benefits for employees, we want to meet you! 

We offer a competitive annual salary and full benefits package, which includes: health, dental, and vision plans; 401k and pensions; paid vacation/holidays, tuition reimbursement, and more!

This position is located at our Jordan Landing Corporate Center: 3876 W Center View Way in West Jordan, Utah.

The hours for this position are between 8:00 am to 6:00 pm Monday through Friday.

ABOUT CYPRUS CREDIT UNION

Cyprus Credit Union is the oldest credit union in Utah with Utah history running through our veins. We were founded by 22 Kennecott Copper Company employees in 1928 with assets totaling at $100. Since our humble beginnings, our small credit union has grown to serve not only the Wasatch Front, but has extended to Davis and Utah County and now has 19 locations. We are committed to our core values of honesty and integrity in everything we do. 

As an employer, we strive to encourage individual initiative, promote professional growth, and provide opportunities to truly make a difference.

Listed below is a detailed description of the position:

POSITION PURPOSE :

Responsible for PC installations and maintenance. Provides technical support to PC users. Answers users' questions and ensures that they are capable of fully utilizing established systems. Troubleshoots and resolves PC operating problems. Notifies supervisor of significant problems and recurring errors in operations. Completes related records and reports.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

1. Assumes responsibility for timely and effective PC installation and maintenance.

  • Sets up and installs PCs.
  • Maintains, modifies, and enhances PCs as needed.
  • Tests PC performance. Studies and resolves operating problems.
  • Maintains systems' integrity and performance.
  • Maintains documentation.

2. Assumes responsibility for establishing and maintaining good communication and working relations with PC users.

  • Responds to users' requests and follows through promptly.
  • Resolves problems and concerns.
  • Provides assistance, support, and training to users as needed.
  • Ensures that PCs meet users' requirements and installations are completed timely.
  • Communicates as much information as possible to users, including reasons for problems, project status, and deadlines.
  • Acts as a consultant and resource to users.

3. Assumes responsibility for establishing and maintaining effective communication, coordination, and working relations with area staff and with management.

  • Keeps management informed of significant problems and of progress attained in reaching established objectives.
  • Provides recommendations for more effective programs and future equipment needs.
  • Suggests related procedural changes.
  • Assists and supports Information Systems personnel as needed.
  • Prepares reports of activities, records, and other required documents.
  • Attends and participates in meetings and committees as required.

4. Assumes responsibility for related duties as required or assigned.

  • Stays informed of changes in computer technology and programs.
  • Ensures that work area is clean, secure, and well-maintained.
  • Completes special projects as assigned.

PERFORMANCE MEASUREMENTS

  • PC installations and maintenance are completed effectively and timely. Problems are readily identified and resolved.
  • Assigned tasks and functions are completed in accordance with established standards, policies, and procedures.
  • Good working relations exist with users. Users' concerns are promptly addressed and problems effectively resolved.
  • Required reports and documentation are complete and current.
  • Management is appropriately informed of area activities and of any significant or recurring problems.
  • Good working relations exist with Information Systems personnel. Support and direction are provided as needed.


QUALIFICATIONS EDUCATION/CERTIFICATION: High school graduate or equivalent. College coursework in computer science or equivalent experience preferred.

REQUIRED KNOWLEDGE: Understanding of PC hardware. Knowledge of Credit Union program applications preferred.

EXPERIENCE REQUIRED: One year of experience working in a related position.

SKILLS/ABILITIES: Able to work well independently. Good problem-solving skills. Solid communication skills. Ability to assist and train others.

 

Cyprus Credit Union
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